Error 504
I do not have an issue with my guest, he has asked a question and I can't reply. The issue is with AirBNB. It is fine having a community but how are we expected to solve a tech issue? I am also having great difficulty logging in. Does anyone from AirBNB read what the community is saying, to try to resolve these issues. Not being able to reply also affect my rating as the clock keeps ticking down.
As with many others as detailed below, I can't send a message, and AirBNB does not have tech support contact details, which is hopeless. This is obviously a world wide problem.
Please rectify ASAP.
Dale Cujko
Gregory Gregory
Level 2in Nongoma, South Africa
2 weeks ago
Hi,
I keep getting Error 504 when trying to reply to a guest. It doesn't happen all the time, but does from time to time.
When it occurs I am usually using Explorer to log into the site. If I try to log in with Chrome it just says something went wrong, try again. Then when I do eventually after a few tries, get into the site with Explorer I get the Error 504 on the page when I send a message, and the message is LOST so I have to retype it again....?
I haven't been able to send all afternoon and have a guest arriving this evening I want to contact.
Any help - ideas
Greg
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8 Replies
Blair Blair
Level 1in Cape Town, South Africa
a week ago
Hi Greg,
This has been happening more and more to me also, and over the last week too.
I get it while using Chrome.
Sadly, I dont have a fix - but would also like to hear what's up with this!
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Allison Allison
Level 7in Traverse City, MI
a week ago
I get that problem on both Chrome & IE, but not Firefox. 😕
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Bradley Bradley
Level 1in Durban, South Africa
a week ago
Same here, I'm a Chrome user.
If this post (and any previous messages) get through in the first go, then it's a miracle!
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Gregory Gregory
Level 2in Nongoma, South Africa
Friday
Testing...
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Gregory Gregory
Level 2in Nongoma, South Africa
Friday
SOOO glad others are having this issue, means it's not my PC. I try with Chrome, IE and Firefox and it's hit and miss. That's why I wrote a TEST message before this one. Yesterday I gave a nice 10 line post and the message FAILED to go, error 504. And I couldn't be bothered to rewrite. Also after 3 attempts yesterday I gave up. Today it seems to be okay. Well, for now.
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Gregory Gregory
Level 2in Nongoma, South Africa
Friday
The issue now is, how do we contact Airbnb Tech department to look into the matter??? Clearly it's a site issue. But we are all hosts or guests to the site and not admin. How do we get Airbnb to look into it to see what the issue is???
I am going to try and see where the rest of you posting here are all from SA or around the worls. If only SA then at least we know it may be a SA issue, maybe an issue with the Sealink cable, or the Airbnb local server? Or a network thing with Eishkom. (That is Telkom not Eskom - but both can be refered to as Eish I guess...)
Now that I know it's not JUST me I can investigate more and IF I find something out, or MAYBE Airbnb see's this, then great...
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Gregory Gregory
Level 2in Nongoma, South Africa
Friday
Okay so Allison is from USA so it's not just an SA thing.
WIll try get hold of Airbnb
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Patrick Patrick
Level 2in Singapore
Monday
I get the exact same issue too! Helpdesk just asked me to delete my cache and cookies. But the problem is still there. Clearly this is a site issue, not my browser or PC!
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