Help

I want please to file a complaint because,despite extenuating circumstances like a pandemic,my host refused to refund me,not even a penny!this is outrageous and such poor judgement. It's not even possible to fly to any destination in this moment. Your his... Latest reply by Juan63

I have just received this message from a guest who has cancelled due to the virus restrictions’I’ve done the refund which showed I’d get a full payment refund but seem they held back the service fee of 95 and placed as a voucher in the next booking.?’ I ...

We have a couple coming for two nights to celebrate their wedding night at our barn. I can make our space very lovely and special for them but is there anything anybody else did that worked really well to have in the room - we have a one room barn with a ... Latest reply by Susan1404

HiI am a fairly new host (joined in December 2018), and I have 2 listings. I did an independant google search and called up my address on Airbnb with a fictitious booking date and could not find my listing advertised? I have not been informed of why my ... Latest reply by Eric4389

I came across the following passage on Hamburg Airbnb host info page and does anyone know the link to this online process? Thank you! What information do we need from our guests to pass to the city of Hamburg? The law states that any host who provides a s... Latest reply by June130

I just started hosting, and I'm being bothered by people making inquiries for future, available dates, but writing in their message that they "need to start tonight" when "tonight" is unavailable, and showing as already booked by another guest on my Calen... Latest reply by Jean5108

Owners- Please ask Air BnB to add the option for travellers to utilise a "flexible dates" field to see all the properties available in an area. If you as the owner have a special house, perhaps the traveller would reschedule their dates so they could stay... Latest reply by Юрий19

Good evening , I just need to know how to procede after a big damage caused by my last guests .They have FLOODED my bathroom ( they were not allowed to use it , they had their own bathroom in their room ) , THE WATER BROKE THE DOOR (totally wet in the low... Latest reply by Alex6537

I paid part of a trip with a voucher a 100€ super host voucher. Had to cancel the reservation now the voucher is gone. I got my money nach but not the voucher @Lizzy ** ist the booking number can you send me a new voucher please Latest reply by Kate754

A guest said Airbnb told him I didn't authorize a full refund. Airbnb had messaged me that if I did nothing, the guest would be refunded. So, that's what I did - nothing. Now I don't don't know how to see what he paid, what wasn't refunded or how to refun...