Error calendar & Message

C-Y0
Level 2
Kuala Lumpur, Malaysia

Error calendar & Message

Hi all

 

A guest has confirmed the booking on 25 Dec 2016 which is shown in the calendar, but in our conversation message it shows another date. Please help. 

4 Replies 4
Victoria57
Level 10
Strathpeffer, United Kingdom

@C-Y0 this is a hosts forum and we have no ability to help. The forum is no monitored by Airbnb. You will need to call them or send a DM on Twitter to @Airbnbhelp

C-Y0
Level 2
Kuala Lumpur, Malaysia

Hi 

 

I don't have twitter account, any other method to contact Airbnb? I belive it is a system error. 

Victoria57
Level 10
Strathpeffer, United Kingdom

@C-Y0 then it might be useful to set up a Twitter account just for this. It is free and very painless. Alternatively the numbers for contacting Airbnb are at Contact Airbnb

Bob43
Level 10
Amsterdam, Netherlands

Can you attach a screen shot of your calendar where the date is shown? Could you also tell us which dates are confirmed in the emails? I would just like to understand. Thanks.