Error the data couldn’t be read because it’s not the correct format

Francesco832
Level 2
Naples, Italy

Error the data couldn’t be read because it’s not the correct format

When I wont see reservation details , arrive this message:”Error the data couldn’t be read because it’s not the correct format”

someone can help me ....

22 Replies 22
Maxim1
Level 2
Quebec, Canada

Same thing for me! I cannot get the details so no tel numbers. Its urgent!!!!

Francesco832
Level 2
Naples, Italy

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Francesco832
Level 2
Naples, Italy

When I go in details (about the single reservation) :

“Error ..... “  and I don’t have the possibility to manage the reservation ... 

someone can help me to understand how solve it ?

Lesley205
Level 2
Grafton, Australia

Having the same problem for the first time too. I can’t accept a booking because it goes to that error instead. Hope someone can enlighten us quickly. 

Sandra856
Level 10
Copenhagen, Denmark

@Francesco832 @Lesley205 @Maxim1 You should all call airbnb asap. I have seen a couple of threads in here the last 24 hours or so. There seems to be a glitch in the system .

 

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Thanks for your advice Sandra. I called and problem solved thankfully. It’s almost 1am here in Australia so bit frustrating. Cheers. 

What was the fix?  I’m from Canada and getting the same error.  Called Airbnb but couldn’t get a fix.  I have an IPhone 6S. My husbands is an IPhone 6 and same error.  

Hi - can you tell me what the solution is?

 

david

 

Francesco832
Level 2
Naples, Italy

Ok . I will do it. Easy. Ciao from sunny Napoli - Italia . Came to visit my city and me. free night for community superhost. Hahah I make marketing . I am a very bad person. 😎

Maritze0
Level 1
Rockville, MD

does anybody know how this problem can be fixed? did anybody called airbnb and got it fixed? i'm having the same problem. i have an iphone.

I’m having this same issue since yesterday. I called in and the lady wasn’t able to fix it. I uninstalled app and reinstalled it and that didn’t fix anything. She elevated it to technical people yesterday but nothing hasn’t been resolved yet. VERY aggravating!

I’m from Canada.  Have IPhone 6S.  Called Airbnb but no fix   

Having the same problem on iPhone. All seems ok using computer browser, but not as efficient if you want to respond to guests quickly