First time coupon

[Dylan-Thomas1]

Good day,

I tried to book a listing, and used my coupon. Unfortunately there was an error processing my request to book. After being navigated back to the payment page, I no longer had my coupon. Below is a summary of what happened

- I TRIED booking a listing

- an error occurred

- I was UNABLE to book the listing

- my coupon is now UNAVAILABLE

Please help, thanks!

[Sarah977 · Accepted solution]

@Dylan-Thomas1  You would need to contact Airbnb directly to sort this out for you- this is just a discussion forum for hosts and guests. Contact info for Airbnb customer service can be found in the "Contact Airbnb" post on the first page of this Help forum.

[Linda108]

@Dylan-Thomas1 ,  @Sarah977   is correct.  The use of the coupon is all automated and sometimes there is a system error that only human intervention can help.  Here the a guide Sarah referenced.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Dylan-Thomas1]

Thanks so much!