Just want to share with everyone the incredible frustation and time taken to correct what should be a simple issue in our listing.
Has anyone had a faster response with this type of issue?
My house is in Osceola County; however, Airbnb collects and remits occupancy taxes to Orange County. Meanwhile, I pay occupancy taxes to Osceola since Airbnb does not have an agreement with OSceola Count for occupancy taxes.
This issue has occured for a couple of years now.
I reached out to Airbnb almost 3 months ago to correct this issue and nothing has been done to date. In the past three months since I asked Airbnb to resolve this issue, we have received over 15 reservations that continue to charge the incorrect occupancy taxes to our guests.
As an Airbnb Superhost for over two years, I expected Airbnb to correct this issue within a reasonable amount of time. I was given a deadline of 1-3 months after countless calls and emails and almost zero feedback on the status of my case.
We continue to be impacted with every new booking acquired by paying occupancy taxes to two different counties (Osceola and Orange) for every booking.
Airbnb requested an absurd amount of time (1-3 months) to correct this issue. We are now very close to the 3 month deadline and I have not been provided any updates in regards to this case. Why can’t we just create a new listing with the new county assigned and transfer my reviews? Why can’t the location of the house just be updated to Osceola county? Questions I have been waiting for almost three months for an answer and have been totally disregarded by Airbnb Customer Service.
As an Airbnb Superhost, and someone who has used the platform for many years, I must say I am beyond disappointed with the total disregard and lack of response.
There has to be a faster way to correct this simple issue, we are at over 2.5 months now and no correction.
