Today I have lived one of the most absurd situations since I work with Airbnb, and that I am Superhost and multiple property management.
I receive a message from Airbnb, communicating directly, without interspersing a single word with me, that they are going to make a full refund to a guest who has been staying in my house for three days, because the classification of the ad is not correct (fact that I can not modify because in my channel manager I do not have the option to select "room", but in the title and description of the ad appears completely clear).
When I see this message, I immediately call Airbnb, they attend me after passing the necessary security filters, and they tell me that this calm, that the guest has decided to leave but that indeed the conditions of the ad are evident and no refund will be made. I remain calm.
This morning I wake up with a new message in which I am informed that since I have not responded to the message of the previous day, the decision is firm and irrevocable.
I host a person in my house, where my son currently resides, apart from the description of the ad, which probably did not read, is aware that it is a family house and is renting a room. And three days later he decides that he wants something else and I have to pay for the cleaning of the water, electricity and all the supplies he has enjoyed simply for a piece of information in a section that Airbnb doesn't know how to solve. I can't modify how the searches are classified. But if I make evident the rental conditions.
It seems like an abuse to me.
