Getting HELP!

[Doug-and-Diana0]

Does anyone out there in Airbnb hosting land have a "trick" to getting them to answer the phone when you have an issue?  

Everytime I have had an issue with a guest, I am on hold for a min of 45 mins.  So far I'm at 38  mins tonight...

HELP!

[David126]

Seems normal, maybe Tweet?

[Helen289]

I didn't even know there was a phone number, i thought the only way possible to contact anyone was via message and then they don't respond.

A phone number would be good do you have it please

[Victor46]

Hi Doug.  I would like to know the same thing.  I do not even have a number for them, but would also like contact email to airbnb direct NOT work through the community second guessing what my problem is caused by.  I have not had any bookings with airbnb since I started and want to delete my listing and do not know how to do it.  I have had plenty bookings with Booking.com and they answer their phone very quickly and there are contact details for various queries.

Good Luck to you.

Kathy

[David126]

The Community Guide has the different ways of contacting ABB, E Mail is not one of them.

[Giancarlo44]

You're lucky you got a number to phone to. All I get is an endless byte-your-own-tail series of useless help menus. In the end, I usually resort to publish a scathing post on one of the groups. And even this is a mission!

[Mike419]

I found it impossible to get help from Airbnb these days. They used to be easy to contact and responded fast. The help centre doesn't provide option to conact a person any longer and I am not sure how to get help. It is very frustrating.

[David126]

There are contact details on the AirBnB site and in thos Forum.

[Vanda-And-Glen0]

Where? I feel like I'm in a loop.

[Helen3]

They are all detailed towards the top of the forum you are posting in ! - in the thread titled CONTACT AIRBNB 🙂

[Vanda-And-Glen0]

I'm trying to book and can't. Now I know why people get frustrated and go to booking.com or vrbo. Somebody lost out on my business and I'm sure I've lost many rentals also. What's wrong with giving people a way to contact you? We pay service fees.