Getting refund for cancelled booking

[Carol-Anne3]

Firstly, I'm a Superhost and have been for some time.  Why do I have to undergo this convaluted process of this help centre?  Superhosts should have a dedicated e-mail and/or phone help.  If someone knows of such assistance, please pass on.  It's also about time that Superhosts be given some "hard value" for participation. 

To specifics:  I cancelled a trip to Edinburgh 3 months in advance and was told I would recieve my refund within 10 days.  I cancelled on Jan 5 and it's now Jan 21 with no sign of returned funds.  Further, it looks like I won't be refunded some $60 in Airbnb fees.  Is charging Superhosts fees for booking their own travels not a basic benefit we should be afforded?

Thanks,

Carol-Anne

[Gerry-And-Rashid0]

@Carol-Anne3

Can never understand how long it takes to hand back money, when they can take it instantly. I did have to cancel once and got my full amount back, plus without me prompting they said it fell under extenuating circumstances so I got my booking fee back as well. 

But that is not your experience - there are dedicated lines for Superhosts - I have the UK one, which will probably be blocked if I put it here, so I will send you a private message - perhaps they can help or give you a number for Canada.

Good luck

[Carol-Anne3]

Thank you very much for your supportive help.  I was supposed to get the almost-full (minus the booking fee) monies back within 10 days, but it's now day 17.  Airbnb has had benefit of $660 in funds since Sept 9, 2018.  That's 4.5 months of interest (at the very least; maybe they invest the funds and make more?).  Multiply that by millions of bookings?  They're making more profit from wrangling their cash flow than service fees.

[Lisa723]

@Carol-Anne3 I'm not aware that superhosts get any special treatment when they are guests.