I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
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Hi, I've just accepted my first guest booking! She's asking lots of questions which I thought would have answers already online, including how to get to my place and what is my house number. I am wondering whether it is standard procedure for a host to give their details to each guest individually, possibly weeks ahead of the booking, or if there are safety issues I should be considering?
Your advice would be much appreciated!
Hi! You are not alone on this. Majority of the guest do not read the well thought-out instructions to make their stay easier and stress free. I usually send a reminder to the guest to review the itinerary before they arrive. If they ask again, I usually pop the question, "oh, was the itineary not descriptive enough, or are you having trouble accessing the itineary? Please let me know!" 🙂 This usually do the trick.
Certainly in my case my information is listed on the site and they can access it after they book.
They need to know where you are.
We have a standard email that we cut and paste which gives directions - guests are guests and don't always read everything on your description.
We also do this and it works very well.
The most usual question i answer is "How close is the house to the Subway station?"
And my listing's title is "Two minutes walk from the subway station"
So i guess we do have to give the information out again and again, probably having a pasteable text prepared would be the best, as someone already stated.
Regards,
Harry K.
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