Guest Claim

[Xiaofang0]

My dryer somehow was reported not working by a guest during a latest stay. It was working perfectly previously after the property was listed. I understand there is always going to be a broken- down for any facility, however is it fair to charge Host 20-50% of the accomadation fare for something that is broken down that is out of control of Host?

The second issue here is that me, as a host, get to know to deduction after deduction was already made. Is it a violation of Host's right? Shouldn't a host know  and agree  about a complaint and subsquent deduction before it actually happens?

[Mark1412]

If for what ever reason, you are unable to provide the accommodations you advertise, the guest should be due a refund. A partial refund in this case sounds fair.

[Branka-and-Silvia0]

@Xiaofang0

did they inform you about the broken dryer when they discovered it? Did you get any chance to repair it during their stay? Did they have any other wa yto dry their clothes on the balcony, on a dryer rack or something?

 @Mark1412 

so basically our guests can lie and be refunded 20-50% of their stay, and we will get to know about it after they are already refunded? Who knows, maybe they broke a dryer.

[Mark1412]

Yes, the guest can lie and get a refund. This is a business for Airbnb and they have a surplus of unrented rooms every night. Their business needs more renters so they will put importance on the guest. If an averge host gets upset and leaves the site, Airbnb will make the same amount of money as guests will just find another place to stay. If a guest leaves the site, it will be a lose of profits for Airbnb.

It is not personal to the venue, it is business. It is not about being right or wrong, it is about their botton line.

They will give the benefit of the doubt to the guest because at this time, they put more value in the renter.

[Helen3]

Actually that isn't what Airbnb says @Mark1412 

It says a guest needs to contact the host if the listing or amenities are not as advertised and then the host should have an opportunity to try and resolve the issue.

It doesn't say you can take up to half of the total rental fee because they don't have access to a dryer (a non essential item) and that the guest can liaise with Airbnb directly without giving the host an opportunity to fix the matter.

[Branka-and-Silvia0]

Exactly @Helen3 . When they do business in a way @Mark1412  said then it is called "unfair business practice"

50% for a broken dryer???  Did they book a washer/dryer in laundrette... or they booked an entire apartment?

It reminds me of one post here in CC where the guest was 100% refunded because WIFI didn't work. So why do we rent the entire home when we could just put a router on the window and rent it on AIRBNB? Our guests can sit in front of the house and surf for 50€/day. Kids, pets, smoking... everything allowed 😄