Guest Datamation Review

[Anisa0]

I have recently had a very strange and disturbing experience with a guest, after 3 years being a superhost in this community. There have always been surprises, but this is beyond i could even expect. The guest checks in, through self-check in instructions, only to message me hours later (i had not met them in person), that they went to the flat, and did not find lockers to the room and an en-suited bathroom. Additionally, they had returned later into the flat only to find out that someone had broken in my flat and had stolen their snack. I phoned them call right after reeving their message, and they started changing the story, so i asked them to document everything on airbnb messages. Minutes later the reply saying that the break-in was a misunderstanding as their Uber driver had called back" saying they left it in the car. Also, to clarify, i have specifically stated that there is no keys to the room, and there is no en-suited bathroom as per description + pictures of my listing. Long story short, they did not stay in the property and we never met in person (thankfully!). BUT the disturbing part started with the threats and bullying that he will write about me on social media, never know what crazy people may end-up doing, so obliviously i reported to Airbnb.
His review is a defamation from start to end, and Aibrnb can see the disrespectful messages he kept writing (obviously disregarding the whatsapp messages i kept getting from him through several numbers as i kept blocking him). Any hosts here who would suggest the best way to go about it. Obviously i reported his profile and wrote a review for him, but it is quiet disappointing that he continues to be in our community of guests. 

Any thoughts/suggestions how to go about Airbnb taking this seriously and evaluation properly?

Thank you in advance,

Anisa (Superhost)

[Yadira22]

Hello @Anisa0 

i am so sorry. 

If you have proof that he requested a refund and would otherwise write your a poor review and one on social media- please report him under « extortion », this goes against airbnb’s terms of service. 

« 

What is Airbnb's Extortion Policy?

Reviews are a way for Airbnb guests and hosts to share their experiences with the community. Any attempt to use reviews or review responses to force a user to do something they aren’t obligated to do is a misuse of reviews, and we don’t allow it. (Find out more about how reviews work.)

This policy applies to situations including, but not limited to:

• Guests threatening to use reviews or ratings in an attempt to force a host to provide refunds, additional compensation, or a reciprocal positive review. »

By not having this review taken it goes solely against their own terms of service. Hopefully you will get an experienced rep who can assist you in this. 

I would also recommend you block him on airbnb- you would need to do this via google chrome and on the full website. If you go onto the message thread shared with this guest you can flag one of his messages. The system will prompt you to select a reason for reporting him, in this case inappropriate behaviour. Explain the situation and submit. Once done the system would then ask « would you like to block this guest », select « yes » and there you have it! 

Good luck to you! 

Yadira 

ps. Who would commit breaking and entering as to steal a snack from someone’s fridge? It can happen...but how likely is this? SMH