Guest ID verification

[Sarah784]

I am having a problem with a guest who wants to book but had not got a Gov ID or Selfie, so I asked him to get both and the Gov ID is now ticked but he was having trouble with the selfie.  If I do not accept or decline within a very short time I will lose my rating.  It seems a shame to decline but really what else is a host supposed to do.  WHY IS IT NOT CLEARER THAT IF YOU MAKE A BOOKING YOU NEED TO TAKE THE APPRORIATE VERIFICATION STEPS?

@Lizz1

[Sarah784]

that post was @Lizzie but AirB&B knocked off the ie when I sent it