Guest broke the lock

[Marta638]

I need advice on how to report this to Airbnb as their page for direct contact is not working. 

So a guest forgot his key at my appartment, called me to see if I was nearby and I said only in a few hours. We agreed he waited (there's no other option either, right)?

After a couple of hours I receive a message from him (I saved it) saying that he got in with a credit card - forcing the entry! 

What is the channel to repport this? Can I get him somehow to refund me?

Thank you!

[Victoria567]

Hi @Marta0

phone your local air bnb number asap, explain the situation and how best to proceed .

take a photo of the lock and a photo of a quote from a reputable company to supply or supply and fit a new lock.

[Marta638]

thank u, Victoria.