Guest brought a lot stuff with them

[Jackie380]

I have a guest that checked in for 51 days with a lot of stuff..a desk..plastic storage drawers..a chair etc. Apparently she had an apartment that the lease expired, but still has 2 months of research at the university before she moved back to another city. My listing  forbids the extra stuff. She informed me on her way to check in that she is bringing a lot of stuff ("winter clothes" she said) and not to be scared because she will take the stuff to her boyfriend 's place (in another city) over the weekend. I am concern because she made a few trips when checking in and I dont see how all of the extra stuff will hold in her vehicle to be transported to her boyfriend's place 3hours away. Should I say something to her? Or wait to see what happens. 

[Linda-And-Richard0]

I would tell her you have no room for her stuff.  She should rent a storage unit, even if only for a few days.  

[Jackie380]

Good idea, thanks

[Helen3]

I agree with @Linda-And-Richard0  give the guest a deadline (say tomorrow) by which she needs to move her stuff to her BF's or otherwise she will need to move it into storage

Ask her how she plans to move her belongings at the weekend ie is she planning to hire a van?

Make it clear that you feel she has misled you somewhat by telling on the day of moving in that she was bringing some winter clothes when in fact she was moving in furniture contrary to your house rules.

Make sure you follow up any conversations on Airbnb.

Do make sure you mention this in your review.

[Jackie380]

I did feel deliberately misled because she communicated well about everything else excepting that. 

[Mark116]

@Jackie380  That's a tough one, she might do what she said or not.  I would make sure all messages about the extra stuff are on the airbnb system, send her a message, very polite, that you didn't expect and can't accommodate, per your rules, so much extra stuff...but that you are glad she realizes this and is going to move the stuff out by X, per her statement,.  Something like that.  Very nice, but document that it's against the rules, and that she has said she will move it this weekend.

[Jackie380]

She told me she was going to move the stuff today..but she left for her boyfriend's place with just a Carry on case.

When she checked in we had not problem communicating her her was good (she is korean) ..on her way out to visit her BF I tried talking to her about the stuff..it seems she couldn't understand any english..lol!..boy am I being played! 😄

[Mark116]

@Jackie380 Oh man, you're going to have a handful I predict.

[Jackie380]

...maybe..oh well, I had to go into her room. It seem she is comfortable with her own stuff. She replaced everything with her own...sheets..pullows..towels..desk etc lol. Everything is neatly organized, so I may just let it go (or am I making a mistake or missing something? ). It only 51days and I want her to be comfortable (she is probably here is SA alone.

[Linda108]

@Jackie380   Seems you are finding a way to deal with this issue however, I agree you should state in the message system your expectations in the polite style suggested by @Mark116 .  If English is a problem she can use the translation in the message system and you have documented expectations.  It also establishes that you are not a pushover and have boundaries.  Good luck!

[Jackie380]

Thank you guys for your help..I think it is going to work out..hoping it s a genuine misunderstanding due to culture/language..(she herself is new to Aibnb) wouldnt want to make her uncomfortable for something that wasnt intentional.

I'm fairly new at this (my 2nd long term guest) and a bit paranoid..maybe.? So I'm going to try to sit on it/paranoid and give the benefit of the doubt. 

Gosh! I'm so glad you guys are out there to help...I appreciate you guys taking the time to give imput.