@Penélope0 I'm shocked and appalled that you would reply this way to @Dede0. @Andrea9 is 100% correct in that Dede was great to write you some helpful advice, out of the kindess of her own heart to ensure this doesn't happen again to you. Don't take your frustration on the very people trying to help you. Recognize you made a mistake, and learn from it. I can tell you that I continue to learn daily on how I can be a better host. I do that by reading what others suggest. And listening to my guests.
As a host of one year, hosting over 60 plus bookings, I would like to take this moment to reiterate what else Andrea shared with you.....if every new host, would take the time to read everything that Airbnb provides in their hosting tips, terms and conditions, many articles, suggestions, "How To " on their website, these situations wouldn't happen to so many hosts. I continue to read many many posts of hosts expressing frustrations on whats happening to them with bad guests, or prices not being charged correctly, etc, when in fact, its NOT AIRBNB fault at all but more so because the host don't take the time to understand how their account works, or how hosting works, or what they should do on their listing. The reason ABB said this to you is because your listing does NOT have a charge for extra guests, and your House Rules do not say "No Extra Visitors." I made sure to go through everything in my account and my listing with a fine tooth comb before I even went public. I worked on my listing, and my account for 3 months before I even went PUBLIC. And I spent hours and hours, reading all of the helpful tips on this Community Center just reading answers from the experienced informative hosts. That's something you should do as well.
Can you call the police and ask them to leave? Absolutely, its your house ....BUT I want to caution you on one thing before you do that. Take the time to speak to your guest FIRST (and in private) away from the others. You dont' want to make them feel bad as they did nothing wrong. Try and work something out with the guest or you will most likely risk a bad review. Explain to him or her, that you are not comfortable with 2 extra people staying, and would prefer that they leave or ask if you can help them find other accommadations that could support 3 people. The best way to handle this is to be PRO-ACTIVE....not snarky or ungrateful to other hosts.
We are here to help you in the best way we can. The best way to show appreciation is to say "thank you @Dede" not the reply you publically posted. There will be a time, when you will REALLY need the community again, when ABB is too busy handling other calls, and people wil ignore your reqeust for help based on tonights reaction from you. I would suggest you write to the community Manager Lizzie and request that your post be removed if you would like to try again to say "Thank you" to Dede. Just some friendly advice. As one host to another....I write this to you out of the kindess of my heart because I care. And I want you to enjoy the reasons you became a host in the first place.
Fix your listing. Update your rules. And remember, knowledge is power. And Keep the power of your listing in your hands. I can tell you I do.... 365 days of the year. (and yes, I charge for extra guests, and I also say "No Visitors to our home without written permission from the host". Hope this helps. If not, you can silently tell me to "go away" haha - just don't post it.
Aloha, Momi, Superhost - Hawaii
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
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