Guest cancellation

[Tina85]

I had a guest cancel via phone after 6:30pm yesterday.  We're new to Airb&b and I didn't think of it, until this afternoon. should I cancel her registration, and if so can you do it after the check in date? I was under the impression that the guest was going to cancel online.  Thanks.

[Kat22]

I had a guest show up at my house saying they decided to stay somewhere else. Airbnb (who has 24hr customer service) said they had to cancel themselves. I still got a portion of the payout as well.

[Helen-And-Mario0]

Let the guest cancel it online, don't do it for them or you will have a hefty penalty. And if they are too late to do it and your cancellation policy kicks in, it's their own fault.

[Sandra126]

Do not cancel yourself, whatever you do! There are penalties such as a fine, blocked calendar etc. The guest will have to cancel on the system, and your cancellation policy will kick in.

[Deb29]

@Sandra0 is correct, you never want to be the one to cancel