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Guest cancellation

‎10-10-2017 03:21 AM
John1013
Level 1
Peoria, AZ
‎10-10-2017 03:21 AM

Guest cancellation

I have guests who need to cancel an "instant book" because they didn't read the entire description of my requirements. Is there a way that they can cancel without penalty? If not, can I cancel without penalty? 

 

Thanks,

John

‎10-10-2017 03:21 AM
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‎10-10-2017 03:39 AM
Cynthia-and-Chris1
Level 10
Vancouver, WA
‎10-10-2017 03:39 AM

Whatever you do, do not cancel the reservation because you WILL be penalized. This is the guest’s responsibility to cancel since they failed to read the whole listing. 

‎10-10-2017 03:39 AM
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