Guest cancellation

[Kennis0]

Hi, my guest has cancelled her reservation and her confirmation code is**. She had requested a refund due to herself cancellation. I would accept it, please help to refund her at your end. Thank you.

**[Reservation number hidden - Community Center Guidelines]

[Emiel1]

@Kennis0 

This is not Airbnb itself, but a community of hosts. You can refund your guest yourself (via Airbnb) by using the resolution centre (option "sent money" from the reservation).

More: https://www.airbnb.com/help/article/165/how-do-i-refund-my-guest

Best regards,

Emiel