A guest just changed her booking request to check out today instead of three days later after I pointed out her violation of house rules for bringing in an extra person last night. In this case, I definitely will get a retaliatory review. Should I consider to approve her alteration of booking request and suffer a financial loss as well?
I have strict cancellation policy. I suggested her to cancel her stay instead. I have sent a message to Airbnb support. I would suggest that Airbnb to have rules for allowing an alteration of request. This should not be enabled in all cases. In this case, the guest booked 8 nights and she wanted to change it today and check it out today. Then it leaves me with no time to have today and next two days booked.
What do other hosts think?
Seems like @Alice595 situation has already resolved, but for future reference an alteration request has several components and they can all be changed independently however you wish. So in this case: deny her request and enter your own.
Increase guest count
decrease days stayed
leave dollar amount exactly as it was