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Winter Release Q&A with Airbnb’s Christy Schrader

Winter Release Q&A session

Guest comments

Julie1525
Level 4
Mabton, WA

Guest comments

Is there someplace besides reviews where guests post comments for other potential guests to read? I've had all 5 star reviews, but someone made an inquiry tonight. She said other guests had said my place was smelly. Really? Where would they make comments like that, and can I see them anywhere?

Julie

4 Replies 4
Gordon0
Level 10
London, United Kingdom

I think they've made a mistake, @Julie1525, as all of your reviews are perfect and none of them mention anything untoward.

@Gordon0 . That's the conclusion I came to. So are the reviews the only place past guests can comment on AirBnb?

Gordon0
Level 10
London, United Kingdom

Yep. Unless that is somebody has reviewed you (unlikely) on Google. 

Helen3
Top Contributor
Bristol, United Kingdom

I wonder @Julie1525  if the guest said this as some sort of scam to ask for a discount? 

 

I would just say to her you are puzzled as there is nothing in your guest reviews that says this and suggest she looks at the reviews in your listing again.