Is there someplace besides reviews where guests post comments for other potential guests to read? I've had all 5 star reviews, but someone made an inquiry tonight. She said other guests had said my place was smelly. Really? Where would they make comments like that, and can I see them anywhere?
I wonder @Julie1525 if the guest said this as some sort of scam to ask for a discount?
I would just say to her you are puzzled as there is nothing in your guest reviews that says this and suggest she looks at the reviews in your listing again.