I was supposed to have a guest yesterday. She booked and mentioned her and her friend (although my room is for one person).
Trying to be a good host (probably wrong decision), I responded that I can provide the 2nd bed (air mattress) for a 5 € fee a night. When guest agreed, I changed a reservation through Airbnb system, with a new price. In next 24 hours guest didn't accept the change.
She didn't appear about 11 pm as agreed. Next morning at 6 am, she texted me she would be a little late and arriving at 11 am. At 10 am I got a text message she would arrive about 2 pm. Now, it's almost 5 pm - no guest whatsoever, and Airbnb already transferred money to my account.
I am very close to cancel entire reservation (it's only 2 days stay), but have no idea what would happen then. Will I be penalized by Airbnb? And what happens if I cancel, and guest appears on my door 24 hours late?
The fact is that in the moment I am very uncomfortable with that guest.
Thanks for your advices!