Guest having difficulties booking

[Michaela8]

Airbnb took his credit card details but booking has not come through and they could not message me so they booked the next weekend to contact me.  I went to resolve an issue and have only had null updated one hour ago? Does this mean there is no problem or airbnb have serious computer issues tonight?

I hate to keep my guests waiting to see where their booking is??

Thanks for your answers in advance

Michaela