I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
When I started the activity as a host, when a guest asked for information, his picture and profile appeared, in such a way that I could approve or reject according to the data that appeared to me.
For some time now, I have not seen any information from the guest until the reservation has been confirmed, and therefore I can not know who I am booking my apartment, which is a disadvantage and maybe a risk.
*Title edited*
You are right, this new policy of Airnb is rediculous !
The company has lost it's common sense.
Best regards,
Emiel
I'm feeling inconfortable to have more and more inquiries without proper identification of the guest.
I just received an inquiry with ZXxxx as a name. This "ghost" has no reviews and just became a member.
I'm exposing my name, the photos and all the details of my house and my partner is hidden ??? Is that a fair way to make an agreement ? Isn't that creating a danger of abuse facility ?
My conditions are limited for legal reasons (Brussels regulations for condos) to medium stays for business.
But many inquiries just escape the settings. (title, summary and conditions parts)
When I call for support, I would expect Airbnb to help making the needed correction for the inquiry with the guest.
Actually, this is not the case. I have to use the "refuse" function. What about if i have 5 negligent inquiries ? Is the host let alone to use a bad solution ?
Is that an adequate service ?