Guest identification

Dolors9
Level 1
Calella, Spain

Guest identification

 

When I started the activity as a host, when a guest asked for information, his picture and profile appeared, in such a way that I could approve or reject according to the data that appeared to me.

 

For some time now, I have not seen any information from the guest until the reservation has been confirmed, and therefore I can not know who I am booking my apartment, which is a disadvantage and maybe a risk.

 

*Title edited* 

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

@Dolors9,

You are right, this new policy of Airnb is rediculous !

The company has lost it's common sense.

Best regards,

Emiel

Janete17
Level 2
Brussels, Belgium

I'm feeling inconfortable to have more and more inquiries without proper identification of the guest.

I just received an inquiry with ZXxxx as a name.  This "ghost"  has no reviews and just became a member.

 

I'm exposing my  name, the photos and all the details of my house and my partner is hidden ???    Is that a fair way to make an agreement ?  Isn't that creating a danger of abuse facility ?

 

My conditions are limited for legal reasons (Brussels regulations for condos) to medium stays for business.

 

But many inquiries just escape the settings. (title, summary and conditions parts)

 

When I call for support, I would expect Airbnb to help making the needed correction for the inquiry with the guest.   

 

Actually, this is not the case.  I have to use the "refuse" function.    What about if i have 5 negligent inquiries ?  Is the host let alone to use a bad solution ?  

Is that an adequate service ?