Guest is checking out early, should I refund the remaining booking nights?

[Marina741]

My guest with booking Feb 8-24, is leaving feb 12 and has asked me if I could refund part of his full booking (apparently his mother has passed away) How do I go about? I am an honest person and this is my first time I have this kind of experience. What should I do? Or does he have to cancel his reservation? How can this impact on my reviews? I am aiming to superhost....almost there!

Suggestions will be greatly appreciated!

[Emiel1]

@Marina741,

You (or the guest) can change the reservation by shortening it and price will be recalculated. If calculation is not OK, you can put in a price manually (for example weekly discount will not appy, cancelation policy doing unwanted things etc..). So that's why it's better you do it, to stay in control.

https://www.airbnb.com/help/article/50/i-m-a-host--how-do-i-make-a-change-to-a-confirmed-reservation

An other option is: the guest cancels the reservation and try to get a refund at Airbnb due to "extenuating circumstances"

https://www.airbnb.com/help/article/1339/how-do-i-file-an-extenuating-circumstances-claim

Both options do not relate in becoming Superhost, it's just a business deal.

BTW Never cancel the reservation yourself !

Best regards,

Emiel