Guest lay away plan

[Dee160]

I have a guest checking in August 2019. She's paid half of her rental fee. She's asking me if she can pay more right now. Then again the balance just before check in. Is this possible ?

[Paul1255]

Hi @Dee160  I hope you are well!

You should advise your guest to get in touch with Airbnb customer services directly- as hosts we have no part in the contract for payment between guests and Airbnb, and getting involved in it can potentially cause problems.

It is always best for customer services to answer any questions guests have regarding their payments- afterall that's partly what we pay our 3% service charge for 🙂

Best wishes

Paul.

[Alexandra316]

@Dee160 Never engage with guests or try to help with questions around payments: there is nothing you can do to help. It's strictly between the guest and Airbnb. Tell them to call Airbnb  at 1-855-424-7262 or send them a message on Twitter @airbnbhelp.