@AnonymousThe guest didn't ask for a refund when she left this morning, however she did present my wife with a lovely bunch of flowers. I checked out the reservations situation as suggested by @Helen744 and changed the dates as she suggested, and low and behold, it would have meant the guest would have owed me money, as her shortened stay wouldn't have been eligible for the monthly discount I offer.
Do you offer a long stay discount?
Seems like a good trick to book for a month, get a discount, then only stay 3 weeks or so, meaning you end up paying less for the period you stay.
Anyway, thank you for your reply, this is the first time anything like this has happened to us, so wanted to make sure I did everything by the book.
All keys etc have been returned, and I did wish her well, so all's well on that front.
Stef