Guest might be a fraud

[Hazel74]

Hi

I need help I have a guest that booked but no payment has been made and he is saying that he will arrive tonight before midnight and on his user login on airbnb its not giving us a number it shows he has reviews can I check if the reviews are legit

[Emiel1]

@Hazel74,

Payment should be completed before guests checks-in and to complete the reservation..

BTW How did guest got the address if there is no confirmed reservation ?

Best regards,

Emiel

[Hazel74]

thats whatI am asking dont know and this user has had 9reviews stating he is a hood guest but is he really?

[Kelly149]

doesn't matter how good they may have been in the past. In the present, they have not paid... these things must be sorted sooner rather than later.

No Pay. No Stay.

[Sandra126]

''I need help I have a guest that booked but no payment has been made'' ??? You do not have a guest that booked. If no payment, there is no booking. Call Airbnb if you can't contact the guest. I would message guest first, saying that a booking has NOT been made as the payment hasn't gone through, perhaps there is a mistake somewhere?

[Quincy]

Hi @Hazel74,

Welcome to the Community Center. 

Definitely check this up by calling Airbnb. Here's a guide I found with all the contact details. 

Let us know how it goes.

[Linda108]

I see that you are new to Air BNB and may not have become familiar with this platform yet, @Hazel74.  You have four llistings but  no reviews so I would suggest you go to the Help Center and enter search term payout so you can get some basic information.  Meanwhile, @Quincy has given you a link to contact Air BNB.  While I am not a fan of Twitter, I do have the account for contacting Air BNB if calling is a problem ,  Good luck and welcome to Air BNB!