Help

HiI have guests from a certain European country that are just downright difficult, disrespectful and impossible. They first wanted a discount which I refused as my price was already heavily discounted. When they booked they asked if they could check in 5...

I’m a host in Los Angeles and lately Airbnb has been more and more difficult to work with. Does anyone else feel this way? My main gripes are: 1. Why can’t I see the profile pics of the requestors who want to stay at my place until I confirm? If they can...

Do confirmed guests get emails that show directions for check in as they are sent on the air bnb app?

Hi Lizzie, I got a customer make me a lot headache. Her brother in law group stayed in my place for 4 nights . At the end of the day , she makes me a lot complains and ask me refund $100 to her. I am strongly think my property is having a very good value... Latest reply by Anastasia174

Hello, we don't do automatic booking, and require a profile and a photo, and a bit about your visit. We are constantly getting booking request that have no profile other than a first name and date they joined and no explantion of their visit. Usually new ... Latest reply by Emilia42

Just wondering what a reasonable cancellation policy is. We've had a couple recently and up until now have provided a full refund. But with costs increasing such as linen and getting in supplies we loose.Suggestions welcome.Judy and David

my guest forgot to take her money i want to send the money through airbnb but i can just send what she paid for reservation. i paid like 120 usd but i still wanna send to reach what she left. but i can send up to 0 now she has the same problem. she wants ... Latest reply by Sarah977

Hello, we have a guest staying right now who has been complaining about the AC, toilet etc not working and wants a refund. However when we sent staff to fix all this they are all working fine. Looks like she is just trying to get some money. What to do? Latest reply by Anastasia174

Hi all We are new to Airbnb - listed our cottage in mid December 2018.We are in Constantia, Cape Town.We've had the pleasure of meeting quite a lot of interesting people thus far and we are enjoying it. Here's our problem:We've had two guys from UK stay w... Latest reply by Sarah977

We had a guest + 2 other ladies in her group check out two weeks ago that stayed 5 nights - we never received any communication during their stay (even though we urge guests to always reach out if they need something at any time via the air bnb app and we... Latest reply by Anastasia174