This is my first hosting experience. I am working away from home and my parents have been looking after the guests in my house.
I have contacted the guest to ask about the time they will be checking out tomorrow.
The reply was
"I have booked the room till 13th, so I will be staying 13th night in the house and will handover the room on 14th morning as checkout mentioned is 12 noon ....because we have a flight on the 14th only
The booking is until noon on the 13th.
So far I have emailed and explained that he seemed to have misunderstood the booking situation and advised him if he wants to stay a night more than he has booked he must do this through the website. He has not yet replied to my email.
Where do I stand and what do I do if he does not get back in touch?
Thank you