Guest paid incorrect amount

Moira12
Level 1
San Martín de los Andes, Argentina

Guest paid incorrect amount

Hi, I have a gest that did the payment and confirm her stay on my home, is going to be in 20 days. But the distem sends her a "recibo" that is for 193 pesos and my home is 650 pesos x night. Something is not ok? When I Will have my money.

1 Reply 1
Kirstie
Former Community Manager
Former Community Manager
London, United Kingdom

Hi @Moira12,

 

Welcome to the Community Center! This does seem like a large difference in price!  Some possibilities for why the prices might be different are discussed in this thread. If that doesn't explain it you may need to contact Airbnb, as there may have been a glitch. This Community Help Guide explains the best ways to get in touch with them.

 

In terms of when you will receive the payout, the money is released 24 hrs after your guest checks in. You can find more information about payouts in this Payouts Help Guide.

 

Just to let you know, I have moved your post here to a new thread so that it doesn't get lost in another discussion and it's easier to find. I have also given it a title, please let me know if you want to change it!

 

Kirstie

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