Guest profile

[Eileen119]

What if the guest who turns up is clearly not the person on the guest's profile?

[Sarah977]

@Lee-Anna0  Then state in your listing, and also in a message to a guest who wants to book that you require a clear face photo, not a picture of their dog.

[Kathleen693]

I reguire a gov ID to book.  I cannot see the guest's profile until they book.  What are my options if they  book and then I notice they do not included a gov id.

[Helen3]

If you have your listings set so only those with Gov ID can book @Kathleen693 , then only guests with ID should be able to book.

if you noticed that someone without ID has booked (hasn’t happened to me in 5 years), then contact the guest and ask them to provide it.

if they don’t you can ask Airbnb to cancel the booking. 

[Fiona58]

I am increasingly feeling concerned that people booking do not provide ANY details at all.  How is this protecting hosts on Airbnb?  Also - it is stated that people tell you who they are bringing with them, yet I'd say around 90% don't tell me anything.  Can this be rectified in any way?  Should I turn off the Instant Book facility?