Guest refund for illness

Prospect, ME

How does a guest get a refund if they were not able to keep the reservation due to illness?

2 Replies 2

Singapore

Proceed in cancelling the booking and airbnb will proceed with the refund.

СПБ, Russia

@Colette67

https://www.airbnb.com/help/article/1320/what-is-airbnb-s-extenuating-circumstances-policy

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