Guest reviews

[Warnakulasuriyaga0]

Hi! 

We are hosts  and recently had a guest who did not arrive, but left a review...  do you have any suggestions?  Should we contact Air bnb and have it removed?  We didn't write one, but don't know if it's good or bad.

[Jeet0]

Hi @Warnakulasuriyaga0,

If I were in your place, I would write one for the guest and mention that the guest never showed up and would rate based on general communitcation etc. Once I can see the guest's review, if it is dishonest, I'd report to Airbnb and ask to take it down.

Thanks,

Jeet

[Gerry-And-Rashid0]

@Warnakulasuriyaga0

AirBnB policy is that a guest cannot leave a review unless they stay. And...you cannot review a guest if they did not stay. Which is fair to both parties.

Contact AirBnB and let them know. Easiest way is via Twitter - search for AirBnBhelp