Guest wants refund for cancellation

[Puppa0]

I had to cancel a guest. He did not get a full refund. Why?

[Marit-Anne0]

@Puppa0

That sounds very odd. Your guest would have to contact airbnb to investigate.  If you cancelled, they should receive a full refund unless there are some minor discrepancies due to fluctuating exchange rates.

[Puppa0]

He tried, but he can't resove this.  There is no currency discrepancy.  Please resolve issue asap.  please send contact phone and email at airbnb.

thanks

[Marit-Anne0]

@Puppa0

Find "Help" under the discuss tab above.