Guest wants refund for cancellation

[Mike342]

hi. i want to cancel a reservation and I want to cancel my acoount for the moment. i rented my room for unlimited time, so i dont need to have the AD in AIRBNB for now. please help me to cancel my account now. I tried but I cant cancel, I dont know why. help me please. my phone number is: [phone number hidden] thanks

[Linda108 · Accepted solution]

@Mike342  Go to this Help Center article about cancelling your listing

https://www.airbnb.com/help/article/476/how-do-i-snooze-or-deactivate-my-listing

[Mike342]

Yes, but I preffer to talk with someone from AIRBNB. in spanish is much better for me. Do yiou speak spanish? im in ontario CA

[Mike342]

about my listing