Guest wants to modify the approved dates of her trip. How can she change it?

Kanako0
Level 1
Shibuya, Japan

Guest wants to modify the approved dates of her trip. How can she change it?

Guest requested to change the date of check in. How can she modify the reservation 2 days before her check in date? 

4 Replies 4
Christian65
Level 10
Copenhagen, Denmark

Ask the guest to change it 

 

https://www.airbnb.com.au/my_reservations

 

Find the booking and chose CHANGE (or cancel) to the right

 

or you can do the same. 

 

 

I have asked the guest to modify and submit new dates but she said she can't do it from the website.

 

is there any way for her to do it from her mobile phone? 

 

 

 

 

 

@Kanako0

It can only be done from the web-site, not from the mobile app.  You can do it for her.

Please be careful, this is a classic scam for someone who didn't bother to cancel their reservation in time to get a refund.  They change the reservation to a date in the future and then cancel so they meet the minimum time to get a full refund.  Be wary and ask a lot of questions about why she needs to change the dates.