Guests cant book my listing on available dates

Arthur81 · ‎13-10-2017

I have a guest from Canada trying to make a booking, however they are requested to send me a message as they make their reservation. The dates they are trying to reserve would be 10/14/2017 - 10/15/2017. However when they try to send the message with their reservation they get the following error message - " These dates aren't available. You need to select available ones first" Since they are Canadian their dates show up as 14/10/2017-15/10/2017 on their reservation page( I don't think that should matter). I also verified that my calendar is open for reservation on those dates. Any help would be much appreciated.

Marit-Anne0 · ‎13-10-2017

@Arthur81

Could it be that you require a few days notice in your settings so that short notice bookings are not possibe ?

Arthur81 · ‎13-10-2017

Thanks for the response. However I dont think so because I have the Advance notice set to "Same day, until 12:00 AM (midnight)". Unless there is something else i am missing with that.

Clare0 · ‎13-10-2017

@Arthur81 (Love your bowtie!). Was the guest trying to book a two night stay? Your listing says that your maximum stay is one night so if a guest tries to book with a check in date of 10/14 and check out on 10/16 the system won't allow it. If this is the case, check your settings on Trip Length under Availabilty within Manage Listings.

Arthur81 · ‎13-10-2017

@Clare0 - thanks for the quick Response and the compliment 😄 !!! Well i actually just changed it not long back after because i was just trying to see if setting it to a 1 day limit would work. They actually just wanted to book it for that one night and nothing else - if that answers your queston.

Clare0 · ‎14-10-2017

@Arthur81 I just took another look at your listing's calendar and it seems that you have a reservation now for October 14 so the problem might have been from the guest's end (payment issue or ID verification issue). Or, have you changed anything in your Availabilty settings?

I also noticed that your last review was in June. Did you Unlist your listing for some period of time? If that is the case, then the guest might have tried to book before your listing became fully "re-listed" again on Airbnb's database. The reason I say that is because sometimes listings appear in search when they are not fully ready to be booked and guests get the error message you described. This happens most often with new listings.

So, it seems that all is well now, right?

Clare