cleaning fees

[Michael-And-Helen0]

i have been told by some of our guests that cleaning fees have been charged by airbnb yet we do not apply these fees as hosts.

we also only get the reservation money not cleaning fees on top ............is this an issue ?

we do use a cleaner and would love to get fees but is it better to just ask our guests to do their best to clean rather than leave the place a complete mess ?

your thoughts please

[Linda108]

@Michael-And-Helen0  Lovely place!  As to cleaning fees, there is some debate about that as some hosts think it is off-putting to potential guest who assume that cleaning would be included in the nightly rate.  

As to your issue, you get a copy of what is being charged to the guests and if there is a cleaning charge, you would see it on your reservation confirmation.  It is possible the guest is mistaken.  However, if the guest gives you proof of a cleaning fee being charged (they can show you the booking confirmation), you should contact Air BNB as there may be a glitch in the system.

Here is a guide to contacting Air BNB

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Marzena4]

@Michael-And-Helen0 Maybe they mistook "Service Fee" for "Cleaning fee" - so many of them do not read...