Guests left early - ecotax not paid

[Jackie101]

Just had a five day reservation, guests arrived while i was away and left the following morning before I returned. She messaged to say work commitments and what a lovely place. However as a result the Ecotax was not paid. Presumably the full time of the reservation is due? How do I reclaim it please?

Thanks in advance.

[Stephanie]

Hi there @Jackie101 ,

Thanks for sharing your experience. To handle this case, could you please contact our customer support team at your earliest convinience? Here's how you can reach them: https://www.airbnb.co.uk/help/contact_us

Many thanks,

Stephanie