Gust feedback need big improve

Zam5
Level 2
Berlin, Germany

Gust feedback need big improve

My reviews and ratings always are good 

only feedback!! 

I think gust they dosent understand how to use it 

like location feedback 

some of my gust put less stars because not it’s not close station or city center or it’s not quite and nice street 

no they put it because it takes one hour to get other part of city because they have work there !! 

Is this my fault? How i can improve this thing 

it’s room not magic car to take them by it every where !! 

Also cleanliss always asked my gust when they arrived to check the flat if it’s clean need something and they said perfect then in feedback make like it less cleanliness because he saw hair on floor at 3 days of his stays with his partner 

and he imagined it’s my hair not from them !! 

Should i clean after every one of them to dont think it’s from me ? 

Value one person booked my 2 person room for only his self 

then he decided it’s expensive 

becuse he stays in same size room near meine for less  12 € from my price

ok i took more because it’s for tow persona 

so it’s also his fault!! 

I am not against review and ratings 

but feedback when gust sees word like location or values 

he dosent understand what it’s meaning they thought like it’s about how they feel in there situation 

even if it was there choices!! 

And now i feel everything i do it 

the gust standard still different 

and they dosent understand they share me home it’s not hotel with service team 

 

 

1 Reply 1
Elena87
Level 10
СПБ, Russia

@Zam5 

 

Don't take it too close to your heart.

If a guest leaves you feedback or suggestion that's useful or worthy, great.

If not, meh. Booking a place one hour away from your workplace - schoolboy error isn't it. More an anecdote to tell your friends in a bar than a consequential review.

 

Hotel Adlon has 150 reviews, albeit from around 4000, that rated it poor or terrible.

How can it be terrible on Unter den Linden.