I am disappointed with the response and lack of understanding of the complications we now face, with finding a new booking, in case this property is reported as cancelled, and the position air b n b has put us in, due to there being no notification from the company about the removal of the property we have booked.
I never proclaimed that the response to the issue was poor, I clearly stated that air b n b should be held accountable, and should compensate us, for not notifying paying guests who have received a confirmation email, that the property they have booked has been removed from your website
I understand that we have only contacted you since last night, although
*please do note*, this is due to us (the paying guest) not receiving any notification from the host or air b n b about the listing becoming unavailable.
There for, we would have carried on until the day of arrival, without being notified by the company or the host, of any changes, at all.
The only reason, the awareness has been raised, is because we went into the booking ourselves to contact the guest, and upon doing so, we found that "the listing is no longer available"
I am requesting to be compensated and noting this as negligence by the company, due to the fact, that the property we have booked has become 'listed as no longer available', after payment has been taken, after receiving confirmation, and without receiving any notification or alert from the company.
If the host has removed the property from the website resulting in the, "listing is no longer available", then I am 100% confident, that the company should notify the guests, within an appropriate time, if a host removes their property from the website. The system should register when a property with future bookings has been removed, notifying the company as well as the guest.
The guests should not have to go into the booking themselves to discover that the property they've booked, has become no longer listed.
As we are now spending the entire day, trying to sort out this booking (whilst at work), trying to find an alternative and, with only 2 days to go, due to the fact that air bnb DID NOT notify us of this property being removed from the website. We did not receive any notification from this company when the property became ' No longer listed' which is why I am noting this down as negligence.
I understand that we are awaiting for this property to be confirmed as cancelled, but I do hope you can understand the unreliable position, you have placed us in.
Kind regards
