Help

Besides wasting all of our time and lying to us, the host is denying my story after requesting him to cancel. I even attempted to book another place through airbnb that was rejected due to such short notice, so my group had to leave the city and go home( ... Latest reply by Willy19

I wish there was a way to request references to other Airbnb users - I do not have a Facebook account so I can't request a reference that way - the only way available apparently ?seems restrictive to just be able to request references via only Facebook . ...

Hi,I had a guest who complained the water heater was too small so it didn't work properly, I sent my handyman to him twice but it wasn't enough he wanted compensation, I promised I'll waive the cleaning fee,how do I do that? Latest reply by Alice-and-Jeff0

So, I see that essentials are an amenity that could possibly not be provided by the host if not shown as a selected amenity. What do I do without toilet paper? Latest reply by Helen3

When I look at my overall ratings I have 5 stars. In the detail I have 4.8 on location and 4.8 on value. Is there anyway I can tell which guest left these? On every guest iy says 5 stars?

Hello,When I receive emails (using Windows/Google/Fire Fox) from AIRBNB.COM. the details (the body of the message) is not there. All I see is the "From" "To" "Date" and "Subject" information which are complete and accurate. However when I go to Forward or... Latest reply by Lawrene0

The problem we have is we changed our listing to a higher price to include breakfast. But we have one guest who has read the new policy and says she is also entitled to free breafast. How do I find my old listing. Latest reply by Helen3

I have had to cancel a number of reservations as a host. I am aware I am being charged a $50 penalty for each cancellation, however, I feel I am covered by Airbnb’s Extenuating Circumstances policy. My problem is that I cannot find any information on how ... Latest reply by Ange2

Hi there I decided to add some details to my address as it was quite generic when I first set up my account. I just wanted to add a district location and more a specific postal address so that guests could know more about my precise location. However when... Latest reply by Linda108

Booked an airbnb apartment from 23rd to 25th feb, however the host cancelled one night before.I had the option to transfer the payment to the new unit I was going to book, or get a full refund. However, when I wanted to get a full refund, the airbnb websi...