Have a question as a host is my phone number visible after someone books

[Julia2500]

hope you can help.  I booked a week as a host and the guest called me on my cell.  I was surprised they contacted me via cell vs through Airbnb. 

is my phone number visible after someone books?

[Branka-and-Silvia0]

@Julia2500  yes it is. And you can see your guest's number from the moment he books until he checks-out.

[Julia2500]

thanks this is really helpful!

[Lisa723]

@Branka-and-Silvia0 I can still see guests' phone numbers after they leave.

[Branka-and-Silvia0]

@Lisa723 

you are right, tnx, 3,5 years of hosting and I didn't notice 😄

[Sarah977]

@Julia2500  Yes, and in fact, as a host I've found this useful. If I haven't heard back from a guest after sending them necessary info through the Airbnb messaging, or the coded email address Airbnb uses for hosts and guests, , I've texted them to let them know I've sent them a message. Lots of guests seem not to check their Inbox once they've booked, and may only bother to get back in touch a day or two before arrival.

However, if guests are texting or phoning you, you can just reply that it's recommended to keep all communication on the Airbnb messaging system and to please contact you in that way instead of text.

There's things that I find don't have to be on the system, like a guest calling or texting me let me know they've arrived in town (I pick my guests up at the bus station). But any arrangements for the stay, questions and answers, and anything that might prove contentious in the future for which you'd want documentation, keep on the messaging.

[Julia2500]

Thanks so much for the info.  It is really helpful and certainly puts me more at ease!

thanks