Help

Hello, Good day. If my guests wanted to cancel their coming booking reservation at my listing but wanted a full refund, is that possible?The cancellation policy is Strict. Can Airbnb staff help ? Latest reply by Coln0

Hi all, My friend referred me as a host, I have had my first succesful booking and have been paid for that, however my friend has not received her host referral payout. How can I follow this up. Thank you Latest reply by Amanda154

Hello guys, we are a brand new listing with only two confirmed bookings and one pending request.The response rate is sitting at 0%, is this normal? Importantly we pay Superhost South Africa to manage our listing completely, would this affect our response ... Latest reply by Alice-and-Jeff0

hi, i have had my listing on for the new years period and today i got a request for 3 nights over NYE. first i had trouble pre approving the request. when i was able to approve the request the guest told me that her id wasnt verified and could i take the ... Latest reply by Marit-Anne0

We have a very nice place and were concerned about partiers over the new years holiday. We were thrilled when a newly married couple (2 People!) rented the place. Our place has the same price for up to 5 people and costs more for additional people. We ... Latest reply by Jim-and-Marcia0

Hi,I am ready to refer a new host soon. Need to be sure...the reservation needs to be valued at $100...is that for only one night? Could it be $50.00 per night for a two-night reservation? Thanks! Sunny Latest reply by Naoive0

HI everyone, I'm a new host, and when I'm logged into my account and conduct a sample search for dates that I know are open on my calendar, I can easily find my listing. However, when I'm not logged in (or when friends try to search for it), my listing d... Latest reply by Steve143

Hi,I had my refund policy set to "moderate" which means they get a full refund if they cancel 5 days prior.So this person cancelled today for her booking which is 3 days out. Why is she getting 156$ refunded and my payout has been reduced by this amount? ... Latest reply by Candace12

I have a booking from a lady in Aus. that has been on going for a month, I pre-approved her but she missed the 24 hour window, now she wants to book, I held the dates for her and they are gray on my calender not green, now she is trying to book and she ca... Latest reply by Cynthia-and-Chris1

Latest reply by Ryan117