Help

Hi,I had my refund policy set to "moderate" which means they get a full refund if they cancel 5 days prior.So this person cancelled today for her booking which is 3 days out. Why is she getting 156$ refunded and my payout has been reduced by this amount? ... Latest reply by Candace12

I have a booking from a lady in Aus. that has been on going for a month, I pre-approved her but she missed the 24 hour window, now she wants to book, I held the dates for her and they are gray on my calender not green, now she is trying to book and she ca... Latest reply by Cynthia-and-Chris1

Latest reply by Ryan117

Hi, I recently accepted a booking but completely forget that my apartment was unavailable due to a booking on a different site - I thought that my calandar was linked but it appears that this has not happened. I immediately informed the guest (within 24h... Latest reply by Cynthia-and-Chris1

Does anyone know how long it takes to be notified of a new booking? Latest reply by Cynthia-and-Chris1

Hi all. Thank you for your help. I would like to offer a 20-25% discount for guests that book 3 nights or more up to 7 nights). Not looking for another tenant I can't figure it out unless I indicate a specific week. Anyone out there know how to do ... Latest reply by Branka-and-Silvia0

Im confused... I already posted a payment method in our Airbnb account... and according to payment preferences our account status is now READY... It's been a week now but we still haven't received the payment. according to the transaction history THERE'S ... Latest reply by CarlandDiane0

Hey it's my first time hosting and for the first several days it has been great. The guests did not really respond for four days so I assumed everything was fine. The 5th day they sent me a large text saying their car window got broken into and was broken... Latest reply by Clare0

I have an old customer who made a negative comment. I fixed the issue over a year ago, yet the comment remains. Airbnb said they would remove it, but hasn't. Is there a way to remove it manually? Latest reply by Sabine42

HelloI want to cancel location privacy.I want everybody see my true location near lift.It help me to rent my appartments. Regards Vadim Reply me to [personal information hidden] Latest reply by Lawrene0