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Help meeded Over Cancellation

‎20-10-2020 05:52 AM
Tridipta0
Level 1
Kolkata, India
‎20-10-2020 05:52 AM

Help meeded Over Cancellation

Hello AirBnb team, my grandfather died in this morning. I have to cancel my trip plan because of that.
If you need I can send you the Death Certificate as well.
Can You please arrange a full refund or Credit in my AirBnb Wallet.

For all my reservation cancellation, AirBnb has taken a huge fees. Which is not bearable for me.
Can you please take care about that?
Please?

‎20-10-2020 05:52 AM
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‎20-10-2020 06:04 AM
Sarah977
Level 10
Sayulita, Mexico
‎20-10-2020 06:04 AM

You have posted this on the Airbnb Community Center, which is just a discussion forum for hosts and guests. You'll need to get in touch with Airbnb customer service to assist you with your cancellation.

@Tridipta0

‎20-10-2020 06:04 AM
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‎22-10-2020 05:28 PM
Liv
Former Community Manager
Former Community Manager
London, United Kingdom
‎22-10-2020 05:28 PM

Hi @Tridipta0,

 

I'm really sorry for your loss. 

 

The community is not a dedicated help channel, so please contact the Airbnb Support team to request your cancellation and refund.

 

I hope this helps.

 

Thanks,

Liv

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‎22-10-2020 05:28 PM
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