Help meeded Over Cancellation

[Tridipta0]

Hello AirBnb team, my grandfather died in this morning. I have to cancel my trip plan because of that.
If you need I can send you the Death Certificate as well.
Can You please arrange a full refund or Credit in my AirBnb Wallet.

For all my reservation cancellation, AirBnb has taken a huge fees. Which is not bearable for me.
Can you please take care about that?
Please?

[Sarah977]

You have posted this on the Airbnb Community Center, which is just a discussion forum for hosts and guests. You'll need to get in touch with Airbnb customer service to assist you with your cancellation.

@Tridipta0

[Liv]

Hi @Tridipta0,

I'm really sorry for your loss. 

The community is not a dedicated help channel, so please contact the Airbnb Support team to request your cancellation and refund.

I hope this helps.

Thanks,

Liv