Hi.

[Otto]

Can anyone assist please? I have a confirmed booking reservation. The guest made payment and it shows on my calendar.

Now the client told me the transaction was reversed on his credit card.

What do I do now?

[Gerry And Rashid]

@Otto

First - be very careful here that you are not being set up for a scam...do not go off platform for payments etc

 heck your calendar- or your reservation list. Can you see the reservation and is it saying either confirmed or approved. If so, that means payment was received. However, given what your guest is saying I would also contact Airbnb and ask them to confirm payment has been received 

[Sarah]

@Otto If the guest is telling the truth, this is an issue for the guest to work out with Airbnb, nothing to do with you at all. Just advise him to contact Airbnb.