I am having an emergency situation where Airbnb incorrectly charged me nearly $700 for a change of reservation. They also had an additional $350 incorrect charge scheduled for today. I have told them about a dozen times to take this incorrect charge off, but I had a hunch they were going to.Luckily, I was able to cancel my credit card an hour beforehand so I wouldn't be charged.
I have talked with their customer support on the phone for a combined 8 hours of a two week span. I have emails from the hosts as well stating that I have been incorrectly charged and Airbnb needs to fully compensate me. I grow extremely fearful that I won't be able to get my money back in a time where I need it desperately.
If there is any way someone with some sort of compassion at the company can contact me and help me expedite this process I will be extremely greatful. I love the concept of Airbnb, but by treating their customers this way, I am growing a powerful resentment for them and will have no other choice but to take my business elsewhere.